Refund and Returns Policy
Introduction
Thank you for shopping at https://www.zelaro.store. We want you to be satisfied with your purchase. This policy outlines the terms and conditions for returns and refunds.
Returns
Eligibility
You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging with all tags attached.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Perishable goods
Return Process
To initiate a return, please contact our customer service team at [email protected] or +1 (408) 524-2559. You will need to provide your order number and reason for return.
Refunds
Timing
Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to your original payment method.
Partial Refunds
Partial refunds may be granted in the following circumstances:
- Item returned is not in its original condition
- Item is damaged or missing parts not due to our error
- Item returned more than 30 days after delivery
Exchanges
We only replace items if they are defective or damaged upon receipt. To exchange an item, contact us at [email protected] with your order details.
Shipping Costs
You are responsible for paying return shipping costs unless the return is due to our error. Shipping costs are non-refundable.
Contact Information
For questions about returns or refunds, contact us:
- Email: [email protected]
- Phone: +1 (408) 524-2559
- Address: 8485 West 2nd Road, San Jose, California 95169, United States
Policy Changes
We reserve the right to modify this refund and returns policy at any time. Changes will be posted on https://www.zelaro.store.